ZeytonCart Refund & Dispute Policy

1. Orders Without Tracking Info, In Transit, Pending, or Expired

Orders are considered delayed after:

• 60 days from dispatch (general)
• 45 days for USA shipments
• 110 days for Brazil
• 100 days for ZeytonCart Liquid Line shipping

ZeytonCart cannot accept disputes for some untraceable shipping methods.

2. Orders Not Received

No refund/reshipment if tracking shows "Delivered". If not received:

• Provide non-delivery certificate from local post office (with seal)
• ZeytonCart is not responsible for unclaimed or refused deliveries

3. Damaged Products

• Fully damaged: Full refund or replacement
• Partially damaged: Partial refund
• Electronic items: Dispute must be opened within 30 days

4. Incorrect or Missing Items

• Wrong item/size/color: Full refund or replacement (with photo proof)
• Missing accessories: Send accessory or refund

5. Order Cancellations

Orders cannot be canceled after processing or dispatch.

Important Interpretations

• Dispute Deadline: Must open before order is marked complete
• Force Majeure: No liability for events like war, customs hold, epidemic, etc.
• Shipping Limitations: No dispute for PostNL, Electric PostNL, EUB, ZeytonCart Railway Economy, etc.
• Country Restrictions: No disputes accepted for blocked/limited regions
• Returns: Only accepted to China warehouse within 30 days (not recommended)